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Terms of Use

Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 24 hours of your booking.

RATES

All rates quoted on this site are subject to availability. By using the rates quoted on this site you agree with and abide by these Terms and Conditions. Rates as quoted are per night on an individual tiny house or String Bark Hut only basis, unless specified. Rates may increase without notice due to any changes in or the imposition of government charges, taxes or levies. Guests will be notified where possible of any increases.

PAYMENT

Full payment is required at the time of booking.

CANCELLATION POLICY

If a cancellation is due to Covid related matters (i.e a positive test result) or government-imposed lockdowns/travel restrictions we remain fully flexible and can reschedule or cancel without fees or charges.

Outside of those reasons our standard cancellation policy would apply:

If you cancel your booking 30 days or more prior to your scheduled arrival at Wildernest, there will be no charge, except for any credit card surcharges.  If cancelled or modified within 30 days the full tariff is payable.

If you cancel your booking 60 days or less for our peak periods, which includes Easter, Christmas and the New Year’s Period (19 December to 10 January) the full tariff is payable.

Where possible when a cancellation has to be made, management can at their discretion, and there is no obligation to do so, attempt to relet the property and if successful then a full refund will be made available.

The owner reserves the right to make alterations or cancellations to bookings due to unforeseen circumstances and cannot be held responsible for any loss or damages or inconvenience caused to a guest as a result of an alteration or cancellation to a booking.

CHECK-IN/CHECK OUT

Check-in time is 2.00 pm and check out is 10.00 am for both T1 and T2 tiny houses. Check-in time for The Stringy Bark Hut is 3.00 pm and check out is 11.00 am. We will try our best wherever possible to accommodate early arrival and/or late departure.  Please understand this is not always possible.

BEHAVIOUR, NO PARTY AND NOISE POLICY

Please respect the other guest on property by keeping noise to a minimum. Unreasonable noise will not be tolerated after 10.00 pm, i.e. loud music, shouting, screaming etc.  A charge of $500 will apply if management deems it necessary to ask guests to cease unreasonable noise after 10.00 pm, or if there are any noise complaints from other guests. We reserve the right to request people who are making too much noise at any time of the day or night to leave. No refunds will be applicable.

ADDITIONAL CHARGES

Management also reserves the right to charge guests for the following, but not restricted to, all damages and breakages, lost keys, missing items, late departure, extra cleaning and unpaid expenses. Any additional charges will be charged to the credit card supplied.

CLEANING

Your accommodation should be left essentially as you found it – we understand that it will become ‘lived in’ whilst you are there, but leaving it in an outright mess will incur additional charges.  Beds and furniture should NOT be moved from the room you find them in. This includes dirty dishes in the sink. We allow 2 hours for a clean after each stay, additional time spent cleaning will be charged at $50 plus GST per hour.

SMOKING

All accommodation is non-smoking inside. Any traces of residual smoke inside will incur an additional cleaning charge of $200. Any additional costs of cleaning soft furnishings may be added as deemed necessary by management.

PETS

Pets are not allowed.

EARLY DEPARTURE

No refunds will be given on early departure and any outstanding balance will be deducted from the credit card provided.

TRADING TERMS

Wildernest reserves the right to release any booking if payment terms are not met.

FORCE MAJEURE

Wildernest will not be in breach of this agreement, or in any way liable to any party, if it is prevented from complying with this agreement by reason of act of God, the act of public enemy, the act of terrorism, war, earthquake, riot, explosion, compliance with any law or government restraint order, rule regulations, strike, lockout or any other cause not reasonably within the control of Wildernest.

The owner will make every effort to ensure the property is available as booked and is in good working order and cannot be held responsible for any; force majeure that prevents the guest from occupying the property, loss of service to the property by utilities, principally electricity, the failure of third party suppliers to provide services to the property as agreed to, or loss of any amenity of the property and accordingly there will be no refund in part or full of the rental amount paid in such circumstances.